Refund and delivery policy

Qindeela sells digital products only: games, software, tools, assets, designs, templates and educational content. There are no physical goods and nothing is shipped.

Delivery: once payment completes, the product is added to the library in your account right away, and you can download it from there at any time. A receipt with the order number is also sent to your email.

Right to a refund: you can ask for a full refund within 14 days of purchase if the file does not work or is damaged and we cannot fix it, if the product is materially different from its description, if you paid twice for the same product, or if the product did not appear in your library after payment.

What is not refunded: because digital products are delivered instantly, a product that was downloaded and works as described is not refunded for a change of mind, except where the law requires otherwise.

How to ask: write to hello@qindeela.com from the email address on your account, with the order number and the reason. We reply within two business days.

How refunds are paid: once approved, the amount goes back to the original payment method and usually appears within 5 to 10 business days, depending on the card issuer. The product's licence ends and it is removed from your library when refunded.

Disputes: if something went wrong with a payment, write to us first and we will sort it out with you before any dispute with your bank.

Trial phase: no real payments are taken at the moment; test orders charge nothing and need no refund.