Help
Quick answers about buying, downloads, refunds, accounts and selling on Qindeela.
Buying and payment
How do I buy a product?
Open the product page and press Buy now or Add to cart, then complete the order on the checkout page. A free account with email and password is needed.
Which payment methods are there?
The checkout page shows only the methods that are switched on: card through Stripe, PayPal, or a bank transfer with a reference. We never store your card details; payment happens at the payment provider.
Which currency are prices in?
Prices are in US dollars.
Who is the seller?
Qindeela is the seller on every order and the invoice carries its name, including for products supplied by independent developers.
Library and downloads
Where do I find what I bought?
In My library at the top of the page. A product is added the moment payment completes, and you download it from there any time.
Do I keep a product if it is removed from the store?
Yes. What you bought stays in your library and downloadable even if it is no longer for sale.
Why is there no download button?
Some demo products have no files, and a test order does not open the files of paid products. If you paid and see no button, write to us with the order number.
Refunds
When can I get a refund?
Within 14 days if the file does not work and we cannot fix it, it is materially different from its description, you paid twice, or the product did not reach your library. Details are on the refund policy page.
How do I ask for one?
Write to hello@qindeela.com with the order number and the reason; we reply within two business days.
Account
I forgot my password
Press Forgot your password? on the sign-in page and we email you a link to set a new one, valid for fifteen minutes.
Do I need an account to browse?
No. Browsing and search are open to everyone; an account is for buying, your library and selling.
How do I change what the home page suggests?
On My interests you choose the categories you care about, or clear them all, at any time.
Selling on Qindeela
How do I sell my product?
From Sell your products, create a supplier account and accept the distribution agreement, then upload your product with its cover, description, price and file.
When is my product published?
After the Qindeela team reviews it; the decision reaches you by email. If it is rejected, the reason is on your dashboard and you can revise and resubmit.
How do I update a published product?
Upload a new version from the product's page in your dashboard; buyers get it after review.
Which files are accepted?
Each category has its accepted formats, ZIP is always accepted, up to 95 MB.
Privacy and suggestions
How is For you chosen?
Only from the categories you chose yourself, then the team's picks, then the newest. The rules are written on the My interests page.
Do you track what I view?
No. We do not use your views, clicks or purchases to build suggestions.
Did not find your answer? Contact us